Under our glossary. You can find the meaning for many of our terms there.

We make every effort to accommodate rush orders however they are evaluated on a case-by-case basis. If you have a specific in-hand date for an order, please make sure to let us know. Please call 800-515-2670 or contact sales@ImprintProducts.com.

Frequently yes, however most suppliers charge a less than minimum fee to do so.

Every order includes a free pdf proof with the imprint to size, for your approval before we begin production. To see an actual imprinted product proof there is usually a charge by the supplier of the set-up and product, plus shipping charges and will increase the production time of your order. If you have concerns about your imprint or the product, these are highly recommended.

The minimum quality we accept for camera-ready artwork is a 600-dpi print from a laser printer on flat, white paper. The artwork must be printed out to actual size or larger. A fax is not acceptable for camera ready art. Files with bitmaps must be sent on disk or emailed. See next question.

Yes. The best formats for us to receive are CDR (CorelDRAW), EPS (Encapsulated PostScript) or AI (Adobe Illustrator) files in vector format. All fonts must be converted to curves, paths or outlines. Pixelated files such as TIF, BMP, JPG, GIF and PNG are usually not appropriate for print jobs that require printing in spot colors because they can't separate properly for printing.

You can email us the file and we can review it for you. As a courtesy we will convert your non vector art to vector art on any order over $300. If your art is more than two colors or the order is less than $300, we can provide you a free estimate for your art conversion.

Yes. If you want to send us a digital file, you can send it on a CD-R. Please include a color copy of the artwork with your digital files. Please don't send us your only copy of the computer file. Make yourself a copy before sending us your disk. Mail to: Imprint Products 2505 Willowglen Drive Baltimore, MD 21209

Yes. Email your files to sales@ImprintProducts.com. For files larger than 2megabytes, contact us and we can give you the information needed for uploading files to our FTP server.

Just contact us with the item you are interested in we can email you the template.

Templates can be provided in pdf, Illustrator or Corel Draw formats.

We have an exceptional design staff that can prepare your custom artwork just for you. Or you can choose a font from our catalog of fonts and tell us what you want printed on your order. Typesetting is free. You can provide this information when you submit your order. Custom design is billed at $50/hour.

Our site only shows some of our most popular products. We are adding new products to our site all the time. However, if you want a price on something you can't find on the site just tell us about it (include a picture if you can) and we will find it for you. You can just fill out and submit the Request A Quote form for a free estimate on your next project, including your more traditional projects such as brochures and business cards. We do it all.

We ship UPS or FedEx Ground unless you advise us to ship your products differently. Since many of our products are bulky and heavy, UPS and FedEx Ground are our most convenient and cost-effective options. Some larger orders will be shipped by trucking line. We charge the same rate charged by the shipping company. We do not charge handling fees, though mugs and glassware require special packaging considerations and are additional. Upon request we will provide freight quotation for your approval before your order is placed into production.

If you are shipping to California or Maryland, you will need to pay those states' local sales tax. If you are shipping to one these states and are tax exempt, please fax your tax certificate to 410-358-4501.

When printing more than one color, there are a couple of considerations to keep in mind. Some print methods do a better job than others of "registering" or lining up the imprint colors to each other. Promotional products are printed in a variety of ways, such as pad printed, screen printing, or by die stamping. With any of these methods, imprint colors can move as much as 1/16" in position in relation to other imprint colors. For example products such as balloons and plastic bags, may even require a significant gap between imprint colors. Often we can help compensate by "trapping" or "overprinting" the imprint colors. A "trap" is when a printer spreads a color so that the different colors overlap just a bit. That way if one color moves during printing, you don't end up with the surface color showing through. Another method used to compensate for color registration is to "overprint". Often the darker color can be printed right over the top of the lighter color, avoiding registration issues. Where the colors overlap you may notice some color variations in the imprint colors. Some colors are less noticeable. Some may be quite noticeable.

In the promotional product industry, it can be easy to confuse bumper stickers, decals, stickers, labels and clings. These terms are often used interchangeably. For our usage, all of our stickers and decals include an adhesive to provide a more secure bond except those that have the word “Cling” in the product name. The clings do not include an adhesive, and “stick” to windows through their static properties. We do offer “transparent” decals and “transparent” clings. Click here for more information concerning the differences between these products, and other important information about imprinting on these transparent surfaces.